Credit Khata Shared Ledger

Delete your account

Two ways to do it: from inside the app, or from this page.

Credit Khata is published by Abdohoo. This page is how you ask us to delete your account and the data attached to it.

Option 1 — in the app

This is the quickest route if you can still sign in.

Option 2 — from this page

Use this if you have lost your phone, uninstalled the app, or cannot sign in. Enter the email address on the account and we will send a confirmation link. Nothing is deleted until you open that link.

What gets deleted

Shopkeeper accounts

Your account stops working as soon as you confirm, and a 30-day countdown starts. That window exists so an accidental deletion can be undone — sign in again during it and cancel.

When the window closes we permanently erase:

  • your account and sign-in details;
  • every shop and branch you own, including the logo and banner images you uploaded;
  • every customer recorded under those shops, and every ledger entry;
  • the accounts and khatas of customers who had their own sign-in for your shop — they are notified first;
  • your push registrations and any active sessions.

Security records keep the shape of what happened for fraud investigation, but the name, email, IP address and device details are stripped from them.

Customer accounts

Deletion is immediate. We remove your email address, password, push registrations and any outstanding login codes, and you can no longer open your khata in the app.

The shop keeps its own record of what you owe or have paid. That record belongs to the shopkeeper — it is their account of trading with you, like a paper ledger — and deleting your app account does not settle or cancel a debt. To ask the shop to remove its record of you, speak to the shop directly.

Branch logins

The credential your shopkeeper issued to you is deleted. The branch itself, its customers and its ledgers belong to the shop and are not affected.

This cannot be undone

Once a shopkeeper's countdown expires there is no way to recover the data — we do not keep a copy. If you want your records first, export your customer list from the app before you start, or ask us at support@abdohoo.app.

Need help?

If neither route works for you, email support@abdohoo.app from the address on the account and we will handle it for you. We answer within 30 days and usually much sooner.

The full detail of what we hold and why is in the Privacy Policy.